Terms and Conditions

Warranty Policy

5 Year Full Warranty

Firearms and parts manufactured by DPMS Panther Arms are backed by our Five-Year Warranty. Our DPMS manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship. The liability of DPMS Panther Arms under this warranty shall be limited solely to the obligation to repair the defect or replace the firearm/part at its discretion, and to pay transportation and insurance charges for return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for 5 years from purchase of the firearm. Modification of firearm will void this warranty. This warranty does not cover ordinary wear and tear or any damage resulting from careless handling, neglect, repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, call DPMS Customer Service at 1 (877) 237-6725. Customer service will issue an R-M-A number to allow for the return of the firearm. Warranty claims must have an R-M-A complete and included in the box with the returned item. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The returned item must be shipped using the prepaid label our representative emails to you. DPMS will pay shipping and insurance charges for the return of a returned item to its owner or FFL, if the related claim is a proper claim for warranty work. If DPMS is unable to repair the original serial number item, a new item will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer if the background check reveals an issue. DPMS is not responsible for transfer fees at the FFL.

Under no circumstances shall DPMS be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. DPMS will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

Please click here to download and print a Repair Request Form.

Product Price and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. DPMS will honor price change requests for online orders placed within 24 hours of the price change. DPMS does not honor price change requests for orders placed more than 24 hours prior to the change in price.

Purchasing

Purchasing Protocol: All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

DPMS Panther Arms reserves the right to cancel any order, at any time, for any reason.

Cancellations

Order Cancellation Policy

Orders placed with DPMS may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at . You MUST provide the order number when contacting Customer Service. You can also call our customer service at 1 (877) 237-6725 to start the cancelation process.

If the item/package has shipped, the order may not be canceled. The customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

All sales on gift cards are final and cannot be refunded.

Company Cancellations

In some cases, DPMS may have to cancel an order or part of an order. DPMS will provide a refund or gift card for the amount of the order or part of the order that was cancelled.

Returns

All sales of firearms, ammunition, ammunition components, blank cartridges are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to an FFL and transferred are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, DPMS will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

DPMS charges a restocking fee and an amount equal to the original shipping costs for any final orders canceled via debit or credit card chargeback after shipment to the FFL. By placing an online order with DPMS, the customer agrees to pay all restocking and shipping fees associated with any order that is canceled via debit or credit card chargeback following shipment to the FFL.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO DPMS CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

DPMS reserves the right to dispute any bank or credit card chargebacks. DPMS reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All exchanges must be returned and received by the returns department prior to a replacement being shipped out.

All other Purchases

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to DPMS WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

If a defective optic is discovered by the customer, the customer must contact the manufacturer directly. DPMS will not replace or allow returns for defective optics.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for DPMS to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item. THE CUSTOMER MUST SEND IN THE ORIGINAL RECEIPT WITH THE RMA FORM FOR A REPAIR, RETURN, OR REPLACEMENT.

Please click here to download and print a Return Merchandise Form.

All returned items must be in the same condition as when they were shipped by DPMS Panther Arms and must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of DPMS, if the item is not returned in resalable condition.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, DPMS may NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

Repairs

Customers who send in any DPMS manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

Please use the following link to our repair section: RMA FORM

On this form, please fill out your Name, Email Address and Phone Number.

1. Select Return Merchandise Authorization (RMA request) to return an item for repair or select Repair Status Request from the drop down menu.
2. In the message box provided, leave us a detailed description of your problem, including your order number and a sku number, if you have it.
3. Upload any further documentation (i.e., pictures, copy of order) if needed.
4. Check the captcha box.
5. Click Send Message to submit.

We will reply to this email with an RMA or updated information on your repair.

Amending Orders

If the order has not shipped, please reach out to us at [email protected].

Shipping Times

Typically, you can expect your order to ship within 5 business days. During a holiday or peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you. Let our CSR Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that DPMS has a copy of the FFL from your dealer.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE".

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

Firearm Shipments

We ship only to valid FFL Dealers. Firearms cannot be shipped to a P.O. Box. The customer is responsible for providing a current copy of their FFL or LOA.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

1. A legal resident of the state in which you are ordering.
2. 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that DPMS has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If an FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to DPMS. Additional shipping charges will apply to orders that need to be reshipped.

Website Terms

DPMS makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstance do occur.

All information is provided "As-Is" without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. In no event shall Palmeto State Armory be liable for an special, indirect, punitive, or consequential damages resulting from any use or performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages.

All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is at the user’s own risk.

DPMS reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

DPMS is not responsible for website performance in any particular browser or in the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Glock Disclaimer

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither DPMS Panther Arms, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit .

Legal Disputes

These Terms and Conditions shall be governed by the laws of the State of South Carolina. By placing an online order with DPMS, customer hereby:

1. Submits to the exclusive jurisdiction of the federal or state courts located in Lexington or Richland Counties, South Carolina, in any litigation, suit, action or proceeding arising out of, or relating to, the order or these Terms and Conditions
2. Knowingly, voluntarily, and irrevocably consents to the personal jurisdiction and venue of said court
3. Waives any right to dismiss or transfer it may have based on improper venue or forum nonconveniens to the conduct of any proceeding in said court.

By placing an order through this website, customer agrees to HOLD HARMLESS AND INDEMNIFY DPMS Panther Arms for any and all costs, damages, or expenses (including reasonable attorney and other professional fees and disbursements) arising from any claim, cause of action, or legal dispute of any kind arising from or relating to the transaction or DPMS’ enforcement of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, then: (a) the remainder of the Terms and Conditions shall not be affected, and every remaining provision of the Terms and Conditions shall be valid and binding to the fullest extent permitted by law, and (b) a suitable and equitable provision shall be substituted for such invalid and unenforceable provision in order to carry out, so far as may be valid and enforceable, the intent and purpose of such invalid or unenforceable provision.

Destination Control Statement

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.